Frequently Asked questions

 

  • What is required to make video reencoding on the fly work?
    To enable video reencode you must have: DirectX 9, Stable system, MPEG4v3 codec and WMV9 codecs.
     

  • What can I do if I try to activate Video Reencoding on the fly and the tests fail?
    Some computers have unstable directshow and codec drivers, specially after installing some Codec Packs that are available on the Internet.
    This affects the stability of the system, and naturally, all applications that depend on directshow calls like EzLink NG.
    Please visit the Help page to find more information on how to fix the problem.
     

  • I don't have Internet access on the computer that will have EzLink NG.
    Where can I download a full install package ?
    Please send an email requesting the full download package
     

  • What network dvd players can I use with EzLink NG?
    There are already many players compatible with EzLink NG.
    Please visit this page for more information
     

  • I've updated EzLink NG and now it reports that can't access OCX and DLL files.
    Run the EzLink Initialization utility.
    You can find it by accessing EzLink Menu on the control panel.
     

  • I'm trying to update EzLink NG and it reports that a file downloaded doesn't have the right size.
    Try to cleanup your temporary files, and try again.
    You can use the Windows 'Cleanup' utility available at START-Programs-Accessories-System for that.
    If you're an advanced user, you can run a cmd prompt window and type: del %TEMP%\*.bin
     

  • I'm trying to install EzLink NG, but the installer can't get the setup information from the Internet.
    The installer uses Internet Explorer's MSINET.OCX component to download files and information from the internet.
    If this problem occurs, please make sure that:
    a) Your browser isn't working in "Offline mode"
    b) Your firewall must allow internet communications to the Installation application
    c) Our web server - www.ezlinkng.com - is available in your Internet Explorer
     

  • Can I install EzLink NG on more than 1 computer?
    Yes. You can install EzLink NG in as many PC's as you like, however, you can only use your license key in up to 3 computers you own.
     

  • When I run EzLink NG Manager, it reports that it can't open the database.
    EzLink NG uses a standard Access MDB file to store information. If this file is broken you must fix it.
    Try to fix your MDAC and JET components using the MDAC repair tool available in our links page. If that does work, try the following:
    a) Open the file EzLinkNG.mdb stored in C:/Documents and settings/All Users/Database with Microsoft Access
    b) It will ask to fix it, click Yes
    Make sure you have the latest MDAC and JET drivers available by running Windows Update.
    If you don't have Microsoft Access, deleting the file EzLinkNG.mdb and running EzLink Initialization Utility from START->Programs->EzLink NG->Utilities will restore the default database.
     

  • I'm trying to access "My Library", but the lists appear empty. What's wrong?
    You probably don't have Microsoft XML 4.0+ installed. Please install the latest MDAC package from www.microsoft.com/data
     

  • Does EzLink NG have spyware, malware, adware, or any other application like that ?
    The answers are respectively no, no, no and... no.
    EZLINK NG IS SPYWARE FREE!

    NO SPYWARE, NO ADWARE, NO MALWARE.

    SPYWARE damages your system, and puts your privacy, PC stability and global usage in risk

    We don't  agree, like, or even install applications in our computers that include this kind of third party applications.

    We recomend that you have at least one of the following applications installed:

    Spyware is public enemy number #1 - Visit this article on ZDNET

    Scan your PC periodically for these nasty applications.
     

  • I have NOD32 antivirus, and it reports that a file installed by EzLink NG is probably a virus.
    We've already reported this problem to NOD32 company.
    EzLink NG has no viruses, and this is a mistake by the NOD32 antivirus software.
    We use AVAST antivirus that is updated everyday on our computers.
     

  • What is KML ?
    KML stands for KiSS Mark-up Language.
    With KML it's possible to display a graphical interface in your TV screen and organize the screen as the developer wants to.
    It can be compared to HTML, but for KiSS players.
     

  • What is EZK ?
    EZK is a scripting language to be used in EzLink NG, enabling server-side scripts to be run and displayed on your players.
    With EZK it's very easy to create KML and Multimedia HTML pages, but it's not limited to just that. Any output can be done.
    It is very similar to ASP.
    For more information check the Developer's area
     

  • Do you sell network DVD players ?
    No. We do not sell players directly.
    However, you can check our www.mpcclub.com partner online store.

  • Can you make a DP-500 (for example) to save the last list item i've played to when I go back, i have it selected ?
    No. However, that feature was implemented in firmware 2.9.3 (DP-50X and DP-150X series). All DP-558 players have this function since the first firmware.
     

  • What are EzLink filters ?
    EzLink NG filters is a method to dynamically separate the files you want by creating rules.
    That way, you don't need to worry about organizing your files, since EzLink will always show them organized in the Library section. All the rules and filters can be defined by the user.
     

  • Where are those filters displayed ?
    The results of your filters will show up in "My Library" section.
    By default EzLink NG comes with some built in filters allowing automatic organization of your video, audio and picture contents without having to move any file on your HD.
     

  • How can I create some rules for a filter ?
    The rules are just a set of conditions you add.
    Example:
    "I want the video file to be over 500 mbytes"
    or
    "I want the video file to be dated after 2002-01-01" and other rules like that.

    These conditions are converted to a standard JET SQL query.
    If you're familiar with SQL you can view/edit by clicking 'Details >>'

  • How can I edit the "Description for each item filtered" ?
    Well, by default, Ezlink NG will use the file name as it's description...
    But you can change that and add any extra info you want.
    Examples (considering a file called "Movie.avi" downloaded Jan 1st 2003 with 2h30m of video)

    If you specify: $=FMT("filedate"|"yyyy-MM-dd") $=("filename")
    would give the listing showing the file as: 2003-01-01 Movie.avi
       
    If you specify: [$=DURATION("vid_seconds")] $=("filename")
    would give the listing showing the file as: [02:30] Movie.avi

    And more... For a complete function list press the [?] button

     

  • What is "SUBFOLDER PLACEMENT" and how can I use it ?
    Sometimes it's useful to organize results with specific subfolders so we have it organized the way we want.
    That's why subfolder placement option exists.
    The tags are the same as the above tags for filename, except this time a virtual subfolder will be placed to store the files that match that criteria.
    So, if I want to organize things by artist and then by album, all I have to do is make a subfolder placement. Here are some examples:

      Virtual Subfolder Placement
    Example 1:
    Just Artist and then Album    		  
    $=("aud_artist")\$=("aud_album") Pink Floyd\Pulse

    Example 2:
    I can also make an alphabetical list before the artist... let's say:
    First letter of artist name, then artist name with that letter and finally album.    		  
    $=LEFT("aud_artist"|"1")\$=("aud_artist")\$=("aud_album") P\Pink Floyd\Pulse

    Example 3:
    Ok, but I want to choose the year of the music first, and only after I want artist (A..Z) and finally album.     		 
    $=("aud_year")\$=LEFT("aud_artist"|"1")\$=("aud_artist")\$=("aud_album") 1999\P\Pink Floyd\Pulse


     

  • What components are used in EzLink NG that aren't specifically written by you ?
    All components used by EzLink NG are listed in the Help About box.
    Some of those components are copyrighted:

  • What payment methods do you accept?
    You can obtain a license using Paypal or a wire transfer.
    Paypal accepts VISA, MasterCard, and other cards.
     

  • How long until I receive my license key?
    All keys are sent instantly after payment is confirmed.
    It usually takes about 5 to 10 seconds after you return from paypal.
    If you haven't received your key, check your spam filters.
    If you still haven't received your license, please contact us.
    You can always request a copy of your key in User's Area menu
     

  • If I receive an email asking me for my full registration info, what should I reply?
    Do NOT reply with ANY information about your registration key.
    We'll never ask for your registration info.
    Forward that email to us, so we can trace the author.
     

  • What happens if I loose my key?
    Use the User's Area menu on the left
     

  • More questions?
    Place them in the forum or by email
     
Last update 11-02-2006